Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) provides confidential assistance to employees who are experiencing personal problems through a process of assessment, referral, and follow-up counselling.

Health Canada’s Employee Assistance Services

What is your Employee Assistance Program?

It is a voluntary and confidential service, to help employees at all levels and their immediate family members who have personal concerns that affect their personal well-being and/or work performance.

Is this therapy?

This is a short-term problem-solving service and very often only a few sessions are required. If long-term help or a more specialized service is needed, a referral can be made, with consent, to a specialist in your community.

What type of concerns?

  • marital and family
  • interpersonal relations
  • personal and emotional
  • stress and burn-out
  • work-related (employees and managers)
  • alcohol, drugs and prescription drugs
  • critical incident stress
  • conflict at work or home
  • grief, etc…

Any other concerns that affect or could affect personal well-being and/or work performance.

How to contact the Employee Assistance Program?

This is a voluntary program. Any individual wishing to talk to a counsellor or make an appointment can call the Employee Assistance Program, 24 hours a day, 365 days a year.

To obtain these services

Call EAS at 1-800-268-7708 – a toll-free, bilingual line operating 24 hours a day, 365 days a year.

EAS services for the hearing impaired are available Monday through Friday, 7 a.m. to 7 p.m. at 1-800-567-5803.

For additional information on the Health Canada EAP, please see the information sheet and/or consult the information for employees about environmental and workplace health on the Health Canada website.

Who offers these services?

Employee Assistance Services (EAS) use professional counsellors to provide these services to thousands of individuals.

EAS is accredited by the Employee Assistance Society of North America (EASNA), the organization that is internationally recognized for its workplace-employee-family wellness standards and competencies.

With more than 25 years of experience, Employee Assistance Services continues to assure a professional service with the highest level of quality assurance in the EAP industry.

What is the cost of the Employee Assistance Program?

The cost of the program is paid for by your employer. If you need specialized or longer-term help, your counsellor will refer you to an appropriate professional resource. The cost of these specialized services is the responsibility of the employee. However, some of these services are covered by your insurance plan.

Is the Employee Assistance Program Confidential?

Yes! The success of an Employee Assistance Program is based on its confidentiality. Professional counsellors are bound by their code of ethics to guarantee confidentiality.