On July 1, 2023, changes to the Public Service Health Care Plan (PSHCP) will come into effect and Canada Life will become the new plan administrator.


  Terminating coverage under the Pensioners’ Dental Service Plan

Considering retirement? If you decide to join the Pensioners’ Dental Services Plan (PDSP), you have to remain in the plan for a minimum of 3 years before you can opt out of the plan. If you choose to leave the plan or terminate coverage for an eligible dependant, coverage cannot be reinstated unless you become eligible for a new public service pension. Some exceptions apply. Please visit the Pensioners’ Dental Services Plan rules for more information.

  Your Health Care Plan as of July 1, 2023

On July 1, 2023, changes to the Public Service Health Care Plan (PSHCP) will come into effect and Canada Life will become the new plan administrator.

By now, Canada Life should have contacted all PSHCP members directly to complete their positive enrolment and create their account on the new PSHCP Member Services Website. Invitations were sent out in a staggered approach based on your month of birth.

If you have not received your positive enrolment invitation, it is important that you contact the Canada Life PSHCP Member Contact Centre at 1-855-415-4414 as soon as possible, or you will not be able to submit your claims as of July 1, 2023.

Find out more online in the March PSHCP Bulletin or Preparing for the transition to Canada Life.

Canada Life becoming the new PSHCP administrator does not impact any other public service benefit plan. All other plans keep their current plan administrator:


  Amended tax slips

Amended tax slips may be issued if corrections are made on pay accounts. They will be sent directly to the Canada Revenue Agency (CRA) and/or Revenu Québec, if applicable.

If you have already filed your taxes, and an amended 2022 tax slip is issued, you will not have to refile; both CRA and Revenu Québec will automatically reassess and adjust your return accordingly.

Find out more about how to access your amended tax slips and what to do if you receive one.

  Explore the new Phoenix Feedback Form and tutorials

On May 1st, 2023, the Phoenix Feedback Form was rebranded as ‘My Pay Enquiry’. With this form, you can report pay and benefit issues, and enquire about previously reported issues online. The new form also includes tutorials to guide you through the process.

  Employees who participated in strike action – Impact on pay

Since the strike began on April 19th and federal public servants are paid two weeks in arrears, employees who were on strike may see a reduction in pay as early as their May 10th paycheque.

Read the Statement: Public service labour disruptions and pay for more information.

Note: You may experience longer wait times when contacting the Client Contact Centre at 1-855-686-4729.


  Will you be returning to work after retirement?

Review your letter of offer and the impact employment may have on your pension, indexing, and health and dental benefit plans.

If your return to work involves becoming a member of the public service pension plan,

  • your monthly pension will stop;
  • you will lose your accumulated indexing;
  • your pension will be recalculated based on the latest date you leave the public service;
  • your health and dental care benefit plans may be affected.

If your new job does not require you to contribute to the pension plan, your pension, indexation and benefits will not be affected.

Have any questions? The Pension Centre is happy to help: 1-800-561-7930.

  Report on the Public Service Pension Plan

The Report on the Public Service Pension Plan for the Fiscal Year Ended March 31, 2022 was tabled in Parliament on March 23, 2023.

It provides an overview of the pension plan, including financial status, membership demographics and information on its administration.

Here are a few key figures from the report:

  • Members: 703,387
  • Contributions: $5.9 billion
  • Benefits paid: $8.7 billion
  • Average annual pension paid: $34,682