We have been made aware that a number of federal employees have received calls from a third party, identifying itself as a collection agency working with the Phoenix team to recover overpayments on behalf of government. These calls are not legitimate.
The Government of Canada is not using collection agencies to collect payments related to pays issues stemming from the implementation of Phoenix. If you receive a call from such an agency saying you owe money, please contact the Canadian Anti-Fraud Centre.
Please consult the links below for additional information on reporting fraud or current fraud activities targeting consumers:
For all questions or concerns related to Phoenix, please send an email to Compensation Services mailto:firstname.lastname@example.org.